• 0 Posts
  • 5 Comments
Joined 1 year ago
cake
Cake day: July 1st, 2023

help-circle
  • I am a documentation writer at my day job. I spend an obscene amount of time writing and rewriting support materials for our software to make sure the instructions are as clean as possible. The end users of the software are busy doctors and nurses so I get why they dont have time to read and just want quick answers from our support team. I get that.

    What I dont forgive is how many times the support team will complain to me that a scenario or a feature isnt in the documentation, despite me bolding, bullet listing, and highlighting THE EXACT THING THEY ARE COMPLAINING ABOUT. I usually relink it to them and screenshot the relevant section.

    People. Do. Not. Read.