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Joined 1 year ago
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Cake day: June 16th, 2023

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  • Thanks for the detailed reply. I totally see your point about people not calling 911 when there’s an actual emergency, or calling the wrong number, and that resulting in a delay to first responders being notified in a critical situation. Obviously not a dispatcher myself, but have spent some time working with them, and I would say that most of them would echo your sentiments. I’ve heard some funny stories though of people calling 911 for the most inappropriate reasons - lost dogs, car won’t start (was in caller’s garage, not like they were stranded in a blizzard or something). My favorite was an elderly man who apparently called 911 because his computer was being “hacked”, sounded like he got one of those scam calls. That one made me pretty proud of the security awareness training we did for county employees.


  • I think it definitely varies by county. I worked for an IT company that served a lot of county governments across a few states in the US, and a majority of them would try to discourage 911 calls for things that weren’t active emergencies.

    Lots of counties had central 911 operations that coordinated for other local municipalities (ie the county 911 would dispatch a local city’s fire department), but non-emergency numbers usually went to the local municipality. Sometimes municipalities would have non-emergency calls roll over to the 911 center, but those calls were always tagged differently, and essentially moved to the back of the queue behind 911 calls. The goal was generally that if you call 911 you talk to someone immediately, whereas if you call non-emergency you can wait on hold for a bit if there were a lot of 911 calls.




  • I don’t think the problem is MSPs as a whole, I think it’s cheap execs who go with the lowest bidder and the cheap MSPs who take their money to do almost nothing.

    I worked for an MSP a few years ago. We used a monitoring tool, and on of our co-managed clients (a regional healthcare provider) used the same monitoring tool. When a major vulnerability in that monitoring tool was exploited, our client’s instance was hacked, and ours was not. As a good MSP we knew how to properly configure and secure the tool, while their in-house IT just installed the tool and moved on to the next thing.

    TL;DR: Shitty IT people will be shitty IT people. I’ve cleaned up after a lot of incompetent internal IT departments, and an equal number of incompetent MSPs.






  • That’s probably the result of Jerboa detecting that the link is to a Lemmy community and handling it gracefully. While that’s a great feature the Jerboa devs have included, it’s not how Lemmy currently functions with regard to linking to communities. Lots of apps and browsers don’t handle the URLs nicely, unfortunately.

    Lemmy devs should probably implement something to natively handle URLs and “properly formatted” links in the same way. If Jerboa can do it, then it can obviously be done. Until then though, proper formatting helps unite Lemmy users across platforms.

    TLDR: I get on a soapbox about cross-platform interoperability because I had a bad week at work.